Join Our Team as a Senior Customer & Product Experience Designer at Mavie Next: Make a Real Impact

At Mavie, we're on a mission to transform healthcare by providing holistic solutions that support individuals throughout their entire well-being journey—helping them stay healthy and get healthier. We're reimagining how people experience healthcare services, making them more connected, innovative, and accessible. To turn this vision into reality, we need exceptional talent—innovative thinkers, problem-solvers, and collaborative team players who are driven by a passion for creating modern healthcare solutions. As a fast-growing startup, we offer a dynamic, flexible work environment where you’ll have the freedom to bring your bold ideas to life, while learning and growing along the way.

We are now seeking an innovative Senior CX & PX Designer to craft seamless, intuitive, and impactful human-centered design experiences across digital and physical contexts, with a particular focus on shaping the future of health and wellbeing. In this role, you showcase exceptional hands-on digital design expertise and a solid understanding of design systems. The ideal candidate will go beyond digital UX design and bridges the gap between digital interfaces and physical contexts, creating cohesive, client-centric interactions that align with our brand vision and represent a consistent brand identity.

YOUR CHALLENGE / TASKS

Integrated Experience Design:

• Lead the development of an integrated user experience across Mavie's diverse range of products and services, to ensure that digital and physical touchpoints work cohesively to address customer needs and reflect a unified brand identity.

• Develop and implement design solutions that ensure seamless and modern user and customer interactions.
  
  

Design System Management:

• Establish effective digital design systems and workflows, utilising tools such as Figma for prototyping, and partnering with developers for an accurate handoff and implementation.

• Utilise tools such as GitHub repositories to integrate digital design assets.

Research:

• Conduct research and ethnographic studies to understand customer and user needs, behaviors, and pain points in both digital and physical contexts, especially within healthcare and wellbeing settings.

• Define design goals, project scope and success metrics focused on outcomes and experiences.

Testing and Implementation:

• Conduct usability testing and gather feedback to iterate and refine designs, focusing on needs such as accessibility, ease of interaction, and speed of adoption to design.

• Oversee the execution of designs, ensuring consistency and quality across all touchpoints, and that digital and physical spaces are unified under the same brand identity.

Collaboration and Communication:

• Work closely with cross-functional teams, including product managers, healthcare professionals, UX designers, developers, architects, and marketing teams.

• Build a community of user experience professionals within Mavie and its broader context, like UNIQA, and present design concepts and articulate design decisions to stakeholders.

WHAT YOU BRING

• Minimum 5-7 years of proven experience in UX/Experience design with a portfolio showcasing digital and physical product/services projects, ideally including work that promotes health and wellbeing.

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Architecture, or a related field.

• Experience working on cross-disciplinary projects.

• Knowledge of accessibility standards and inclusive design principles.

• Understanding of human factors, ergonomics, and wellness-centered design.

• Strong proficiency in design tools such as Figma, Github, Sketch, Adobe Creative Suite, and 3D modeling software.

• Up-to-date on design trends and passionate about innovation.

• Working proficiency in German and English.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Strong Interpersonal & Communication Skills: Builds positive relationships with team members, clients, and stakeholders through clear, effective communication, active listening, and empathy, while demonstrating integrity and professionalism in all interactions.

• Team-Oriented & Collaborative: Works well in team settings, supporting colleagues, respecting diverse perspectives, and contributing to collective success through flexibility and cooperation, all with a strong work ethic.

• Fast & Efficient Delivery: Manages time effectively to meet deadlines, remains productive under pressure, and proactively solves problems to ensure high-quality, timely results, demonstrating professionalism and integrity throughout.

WHAT YOU CAN EXPECT

• At Mavie, we embrace a culture of freedom and responsibility, empowering our teams to take ownership of their work while fostering open feedback and personal development. With no rigid templates or frameworks, we prioritize sound judgment, data-driven decision-making, and experimentation, offering flexibility and opportunities for continuous learning and growth. Our diverse projects emphasize innovation and making a meaningful impact, enriched by the unique perspectives each individual brings.

• Working at Mavie is about more than just fulfilling a role—it’s about pushing boundaries, both individually and as a team. We set ambitious goals to drive our mission forward and constantly challenge ourselves to reach new heights. If you thrive in a high-energy, fast-paced environment where expectations are high and the work is impactful, then Mavie is the place for you.

• And while we’re passionate about our work, we also believe in having fun along the way. Our team brings together over 15 nationalities, creating a dynamic and vibrant workplace. We’re a diverse, enthusiastic group that values building lasting personal connections while achieving great things together.

At Mavie, we’re committed to creating an inspiring, flexible, and supportive culture. In addition to a competitive compensation package, we offer a range of benefits designed to fuel your personal and professional growth:

• An individual learning and development budget of 1.500 € per person / year to fuel your growth.

• Flexible working hours and the freedom to regularly work from home.

• A lunch offer in our office (“Schrankerl”) complemented by free fruit baskets, snacks, and beverages.

• Regular team events, “Thirsty Thursdays” and memorable Off-sites to further strengthen our bond.

• A modern office environment which fits our innovative mindset and enables us to collaborate with our diverse team (of more than 15 nationalities).

• Corporate mental health counseling (EAP) from Mavie (which is part of our company portfolio).

• A health insurance discount from our mother company UNIQA.

Due to legal requirements in Austria, we are obliged to state the minimum salary for this position. Our salary range for this position starts at 65.000 €. Based on your experience and qualifications, our final offer will be a competitive market value-based salary.

Does this feel like the perfect fit? Come aboard, and let's revolutionise the health system together.